سر العمل الناجح هو: زبائن سعداء
سر العمل الناجح هو زبائن سعداء
Customer [Service] is Key! No matter what your business, one thing is always true—the importance of customer service. With the level of reachability across the globe and the prevalence of ever-trending social platforms, it’s more important than ever to offer great customer service. Gone are the days or brand loyalty. Today’s world is one where people want service. They want to feel like a company cares about their experience. And they’re willing to pay for it. In 2019, 86 percent of buyers were willing to pay more if they receive great customer experience, and 73 percent say a positive customer experience impacts their buying decisions.
Whether you’re just starting your business or growing its presence, it’s always a good time to enhance customer service. Real-time chat has become extremely popular. Another is the use of social platforms to communicate directly to clients and even offer promos. Personalized coupon codes based on previous purchased and referral perks are also a great way to show appreciation for your customers. Whatever your business goals, always remember that at the end of the day, it’s your customer that will make or break you. Never underestimate the power of appreciation and customer service.